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Technical Support Engineer

  • Bogota / Colombia
  • Corporation
  • In person
Job Responsibility
1.	Complex Incident Management: Beyond daily consulting, act as the final escalation point for L1 issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures.
2.	Product & Engineering Synergy: Not just "tracking" bugs, but providing deep-dive technical insights to R&D teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions.
3.	Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools not just to "avoid risks" but to design high-availability (HA) and disaster recovery (DR) strategies.
4.	Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the overall team’s technical capability.
Work Experience Requirement
•	Experience: 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture.
•	Proven Track Record: Experience in supporting Fortune 500 or large-scale enterprise customers.
•	Project Leadership: Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure.
•	Certification (Highly Preferred): Alibaba Cloud ACP (Professional) or ACE (Expert) level. Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect.
Working Skills Requirement
1.	Infrastructure Mastery:
o	Deep understanding of Linux/Windows kernel tuning and performance optimization.
o	Advanced Networking: Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level.
2.	Database & Big Data: Not just "familiar," but capable of performance tuning and migration for at least two engines (e.g., MySQL AND Redis/MongoDB).
3.	Cloud-Native & Modern Tech:
o	Proficiency in Containerization (Docker/Kubernetes) and Microservices.
o	Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
4.	Automation & Scripting: Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset).
Apply now!

Global Sales Team Operations Specialist

  • Bogota / Colombia
  • Corporation
  • In person
1. BPO Partner Operations Support
Directive Execution: Assist in preliminary BPO vendor screening, background checks, and onboarding process monitoring strictly according to explicit instructions from the internal manager.
Process Coordination: Draft documentation, coordinate legal reviews, and manage archiving within the contract terms and SLA frameworks pre-approved by the manager; no involvement in final negotiations or term determination.
Monitoring & Reporting: Daily/weekly monitoring of BPO compliance execution; promptly escalate anomalies, disputes, or regulatory risks to the manager; execute dispute resolution protocols only when explicitly authorized.
2. Global Sales Strategy Implementation & Team Development Support
Strategy Execution: Translate the manager pre-defined regional Go-To-Market (GTM) strategies into actionable task lists for BPO teams; strictly prohibited from altering strategic direction or targets independently.
Recruitment Coordination: Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based solely on headcount plans approved by the manager; all hiring decisions (offer approvals) require final confirmation by the internal manager.
Training Implementation: Organize and track BPO training sessions according to the standardized curriculum established by the manager; collect feedback data for managerial review; no authority to modify training content or standards.
3. Performance Data Monitoring & Reporting Support
Data Maintenance: Collect, cleanse, and input daily sales data within the KPI framework defined by the manager; ensure accuracy and timeliness of performance.

Requirements:
Bachelor's degree in Business, operations, Engineering, Computer Science.
Local Language, fluency in Chinese and English is required
A minimum of 7 years in Sales operation, with at least 3 years dedicated to managing BPO or third-party vendors on a global scale.
Preferred Qualifications: Experience in SaaS, Tech, AI or related areas.
Proven ability to build, lead, and mentor high-performing remote teams. Expertise in complex SLA operations, contract negotiation, and sales analytics.
Strategic Vision, Operational Expertise:The ideal candidate possesses a blend of strategic vision and hands-on operational expertise.
Apply now!