Technical Support Engineer

• Bogota / Colombia
• Corporation
• In person

Job Responsibility
1.	Complex Incident Management: Beyond daily consulting, act as the final escalation point for issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures.
2.	Product & Engineering Synergy: Not just "tracking" bugs, but providing deep-dive technical insights to R&D teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions.
3.	Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools not just to "avoid risks" but to design high-availability (HA) and disaster recovery (DR) strategies.
4.	Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the overall team’s technical capability.
Work Experience Requirement
•	Experience: 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture.
•	Proven Track Record: Experience in supporting Fortune 500 or large-scale enterprise customers.
•	Project Leadership: Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure.
•	Certification (Highly Preferred): Alibaba Cloud ACP (Professional) or ACE (Expert) level. Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect.
Working Skills Requirement
1.	Infrastructure Mastery:
o	Deep understanding of Linux/Windows kernel tuning and performance optimization.
o	Advanced Networking: Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level.
2.	Database & Big Data: Not just "familiar," but capable of performance tuning and migration for at least two engines (e.g., MySQL AND Redis/MongoDB).
3.	Cloud-Native & Modern Tech:
o	Proficiency in Containerization (Docker/Kubernetes) and Microservices.
o	Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
4.	Automation & Scripting: Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset).

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Global Sales Team Operations Specialist

• Bogota / Colombia
• Corporation
• In person

1. BPO Partner Operations Support
Directive Execution: Assist in preliminary BPO vendor screening, background checks, and onboarding process monitoring strictly according to explicit instructions from the internal manager.
Process Coordination: Draft documentation, coordinate legal reviews, and manage archiving within the contract terms and SLA frameworks pre-approved by the manager; no involvement in final negotiations or term determination.
Monitoring & Reporting: Daily/weekly monitoring of BPO compliance execution; promptly escalate anomalies, disputes, or regulatory risks to the manager; execute dispute resolution protocols only when explicitly authorized.
2. Global Sales Strategy Implementation & Team Development Support
Strategy Execution: Translate the manager pre-defined regional Go-To-Market (GTM) strategies into actionable task lists for BPO teams; strictly prohibited from altering strategic direction or targets independently.
Recruitment Coordination: Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based solely on headcount plans approved by the manager; all hiring decisions (offer approvals) require final confirmation by the internal manager.
Training Implementation: Organize and track BPO training sessions according to the standardized curriculum established by the manager; collect feedback data for managerial review; no authority to modify training content or standards.
3. Performance Data Monitoring & Reporting Support
Data Maintenance: Collect, cleanse, and input daily sales data within the KPI framework defined by the manager; ensure accuracy and timeliness of performance.

Requirements:
Bachelor's degree in Business, operations, Engineering, Computer Science.
Local Language, fluency in Chinese and English is required
A minimum of 7 years in Sales operation, with at least 3 years dedicated to managing BPO or third-party vendors on a global scale.
Preferred Qualifications: Experience in SaaS, Tech, AI or related areas.
Proven ability to build, lead, and mentor high-performing remote teams. Expertise in complex SLA operations, contract negotiation, and sales analytics.
Strategic Vision, Operational Expertise：The ideal candidate possesses a blend of strategic vision and hands-on operational expertise.

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Infrastructure Analyst – Senior

• RJ - SP
• Small or medium business
• Hybrid
• azure

Mandatory requirements:
• Solid experience with migration projects from on-premises environments to Microsoft 365, covering everything from planning to implementation and ongoing support.
• Advanced experience in Microsoft 365 administration, including Exchange Online, Teams, and OneDrive for Business.
• Strong command of identity and access management using Active Directory (AD DS) and Microsoft Entra ID.
• Experience with corporate device management using Microsoft Intune and/or SCCM/MECM.
• Solid knowledge of network infrastructure and connectivity, including TCP/IP, DNS, DHCP, VPN, firewalls, and hybrid scenarios.
• Experience implementing security and compliance policies, particularly with Intune, Entra ID, Defender, and Purview.
• Experience with advanced troubleshooting of Microsoft environments.
• Experience defining architecture, governance, and best practices for Microsoft 365 environments.
• Experience using AI applied to environment operations and automation, including support for incident analysis, process optimization, and the creation of automated solutions.
• Advanced English proficiency (mandatory) for conversation.

Desirable requirements (plus factors):
• Experience with SharePoint Online (administration and governance).
• Knowledge of Microsoft Azure (infrastructure and services).
• Experience with PowerShell for automating administrative routines.
• Experience with migration tools such as ShareGate.
• Knowledge of Microsoft Graph and automation tools (Power Automate / Azure Automation / Functions).
• Experience with advanced security solutions (Defender for Endpoint / Office 365).
• Microsoft certifications related to M365, Azure, or Security (e.g., AZ-104, MS-102, SC-300, SC-200).

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Senior Financial Compliance Analyst

• São Paulo
• Corporation
• In person

Requirements:

Education:
•	Bachelor’s degree in Accounting, Finance, Business Administration, or related fields.
•	CPA certification or equivalent is a plus.
Experience:
•	Approximately 3–5 years of experience in Financial Compliance, Accounting, Auditing, or related areas.
•	Experience with multinational companies or cross-border operations.
•	Experience in technology companies, multinationals, or Big Four firms (audit) is a plus.
Technical Knowledge:
•	Knowledge of IFRS and local accounting standards (GAAP) in Latin American countries.
•	Experience preparing statutory financial statements.
•	Knowledge of tax and regulatory requirements.
•	Experience reconciling balance sheet and financial accounts.
•	Experience with internal and external audits.
•	Familiarity with financial compliance controls.
•	Knowledge of ERP systems (SAP, Oracle, or similar).
•	Proficiency in Excel.
Languages:
•	Advanced or fluent English (mandatory).
•	Spanish and Mandarin are a plus.

Apply now!