Global Sales Team Operations Specialist
- Bogota / Colombia
- Grande empresa
- Presencial
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1. BPO Partner Operations Support
Directive Execution: Assist in preliminary BPO vendor screening, background checks, and onboarding process monitoring strictly according to explicit instructions from the internal manager.
Process Coordination: Draft documentation, coordinate legal reviews, and manage archiving within the contract terms and SLA frameworks pre-approved by the manager; no involvement in final negotiations or term determination.
Monitoring & Reporting: Daily/weekly monitoring of BPO compliance execution; promptly escalate anomalies, disputes, or regulatory risks to the manager; execute dispute resolution protocols only when explicitly authorized.
2. Global Sales Strategy Implementation & Team Development Support
Strategy Execution: Translate the manager pre-defined regional Go-To-Market (GTM) strategies into actionable task lists for BPO teams; strictly prohibited from altering strategic direction or targets independently.
Recruitment Coordination: Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based solely on headcount plans approved by the manager; all hiring decisions (offer approvals) require final confirmation by the internal manager.
Training Implementation: Organize and track BPO training sessions according to the standardized curriculum established by the manager; collect feedback data for managerial review; no authority to modify training content or standards.
3. Performance Data Monitoring & Reporting Support
Data Maintenance: Collect, cleanse, and input daily sales data within the KPI framework defined by the manager; ensure accuracy and timeliness of performance.
Requirements:
Bachelor's degree in Business, operations, Engineering, Computer Science.
Local Language, fluency in Chinese and English is required
A minimum of 7 years in Sales operation, with at least 3 years dedicated to managing BPO or third-party vendors on a global scale.
Preferred Qualifications: Experience in SaaS, Tech, AI or related areas.
Proven ability to build, lead, and mentor high-performing remote teams. Expertise in complex SLA operations, contract negotiation, and sales analytics.
Strategic Vision, Operational Expertise：The ideal candidate possesses a blend of strategic vision and hands-on operational expertise.
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