Bogota / Colombia
Corporation
In person
Medium
Required training
Company Description
Chinese technology company
Job Description
Job Responsibility: ● Serve as a Level 1 (L1) and 2 (L2) Technical Support Engineer, providing timely resolution to customer issues — including daily inquiries, troubleshooting, performance tuning, and system anomalies. ● Log and track critical customer requests and product bugs; collaborate with backend engineering, product, and operations teams to drive resolutions and product improvements. ● Author clear technical documentation, incident post-mortems, and knowledge base articles to improve team efficiency and customer self-service. ● Participate in 7×24 on-call or shift rotations to ensure timely support for customers in Latin America, Europe, and other global regions. Education & Experience Requirement: ● Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. ● 3–5 years of hands-on experience in cloud computing, IT operations, technical support, or solutions delivery. ● Practical experience helping customers design, deploy, or optimize architectures on public cloud platforms; ● Familiarity with enterprise IT systems and the ability to tailor cloud solutions for vertical industries (e.g., e-commerce, finance, gaming, media). Skill Requirement: ● Solid understanding of Linux/Windows OS, networking fundamentals, and TCP/IP; ● Cloud-related support background (AWS / Azure / GCP all acceptable); ● Hands-on experience with at least one database (e.g., MySQL, PostgreSQL, MongoDB, Redis, SQL Server)—including deployment, management, and tuning; ● Deep expertise in at least one domain: systems, networking, databases, containers (Docker/K8s), cloud security, storage, big data, middleware, or SRE; ● Strong customer orientation—able to communicate technical details clearly and empathetically; ● Self-driven with analytical thinking and perseverance in solving tough problems; ● Good collaboration skills and ability to produce high-quality technical documentation. Language Requirement: ● English is the primary working language.
